Bonjour, I’m Fernand.The fastest, calmest customer support
experience for SaaS ever made.
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Fernand is a productivity machine because it’s the culmination of hundreds of design decisions, engineering optimisations and just the right mix of features to create an unrivaled experience.
Optimized for efficiency. Reply, add a note, close a request and much more.
No spinners, no loading. Everything is synced between all your screens at all times. It’s like magic.
Execute multiple actions with quick shortcuts to respond to your requests in a flash.
Hello first name
Thanks for reaching out. I’ve looked into it with our technical team, and it appears you currently don’t have any live DNS records for your domain: https://check.mx/mx/domain
DNS propagation can occasionally take up to 48 hours to complete after changes are made.
Meet your new favourite shortcut. All the actions at the tip
of your fingers to clear your request queue 10x faster.
You are using Stripe, aren’t you? Yep - we all do. With Fernand, you can finally harness all the power of Stripe straight from your customer support tool. No more back and forth between tabs.
On top of our shared inbox experience, deflect conversations with a Notion-like knowledge base editor, or embed a live chat in your product with our widget.
We’ve designed Fernand by using techniques derived from cognitive bias modification approaches and gamification principles to give people a powerful tool to cope with procrastination and anxiety.
By showing only one task at a time we aim to reduce the anxiety that stems from not knowing where to start.
Psychological lever Hick's lawThe more choices, the more time you'll need to make a decision. With Fernand, we've made hundreds of opinionated design choices that go against many industry-standard practices. No more side panels, no more 5-column interface. One thing a time helps you focus on the task at hand.
Always know what your support queue looks like at a glance, instead of scanning through it manually.
Psychological lever Progressive disclosureWe've designed Fernand to speak to you like a human would. "How is support looking like now?": that's what our "Bonjour" screen aims to answer, by showing you an accurate picture of your inbox status, and a clear path to what's next.
We communicate your progress transparently throughout your day, to give you a sense of completion and fulfilment.
Psychological leverThe closer users are to reaching a milestone the faster they work towards reaching it. By providing you a way to track your progress, we incentivize you to get "in the zone" and finish the task at hand.
Match Fernand to your preferred appearance setting and reduce eye strain.
Unlimited access to every feature,
no credit card needed during your 14 days trial. Cancel anytime.