Simple and transparent. Email, live chat, and knowledge base are free. An AI agent is included, and you can train it. Cancel anytime, no questions asked.
- Is Fernand actually free?
- Yes. Email, live chat, a knowledge base, a shared inbox, AI replies, and the API are on the free plan. You get 100 messages sent per month, and outgoing email includes a “Sent via Fernand” line. No credit card.
- Do other free tools include email?
- Almost never. Free plans in this category usually stop at a live chat widget. Fernand includes email from the free plan, on your own domain.
- Do you charge per AI resolution?
- Never. AI replies and the chat agent are included. There is no per-resolution meter.
- What does $29 add?
- $29 per active human per month removes the “Sent via Fernand” line, lifts the 100-message cap, and adds Slack Connect.
- Are seats free?
- Yes. Seats are unlimited on both plans. On the $29 plan, you pay for humans who can reply to customers. Everyone else can still sit in the inbox.
- Which integrations are included?
- Stripe, Linear, GitHub, Paddle, Polar, and Lemon Squeezy are on the free plan, along with the API. Slack Connect is on the $29 plan.
- Will I be charged automatically?
- No. The free plan does not ask for a card. You only pay if you choose the $29 plan.
- Do I need to sign a long term contract?
- No. The $29 plan is monthly. Cancel anytime and you are only charged for the current period.
- Can I import data from my existing helpdesk?
- Yes, on the $29 plan. We migrate Zendesk, Intercom, Front, Help Scout, Crisp, and others.
- I'm a huge enterprise, should I contact sales?
- No. We don't have a sales department. Fernand is built for small teams. You can still start free, but we are probably not a fit.
- Where is my data hosted?
- Fernand is GDPR compliant and hosted in Europe. See our privacy policy for the details.