Bonjour, I’m FernandThe customer support tool
for founders doing their own support
Respond on any channel, create a knowledge base, let your AI Agent handle front line support, sync with your team and close the loop with customers to ship a product that people love.
Trusted by hundreds of
modern founders like you
Consolidate all your support channels
into one shared inbox
Everything consolidates into one shared inbox you can access from your desktop or mobile. Collaborate on customer inquiries with your team, no matter what channel they started with and never miss anything again.
Add any email you'd like, like help@yourapp.com or sales@yourapp.com and handle customer inquiries from a shared inbox.
Learn more →Live chat widget
Embed a live chat in your product and respond to customers in real time, right from your inbox.
Learn more →Knowledge base
Publish a beautiful, SEO-friendly help center your customers can search through before reaching out.
Learn more →Slack
Receive and reply to Slack messages from your customers directly from Fernand without switching tools.
Learn more →DMs
Receive and reply to direct messages from your customers directly from Fernand without switching tools.
Learn more →Contact forms
Add headless contact forms to your product or website and funnel all submissions into your shared inbox.
Learn more →Headless API
Build a fully custom support experience inside your product using our API. Your UI, your flow, Fernand's inbox behind the scenes.
Learn more →You wanted a simple helpdesk.
We've built it.
Bug reports. Refund requests. The same questions again and again. And a few emails you're not even sure are worth answering.
Support tools didn't help. They added AI that replies wrong, cluttered workflows, and layers of settings.
Now you're managing the tool more than helping your users.
Fernand brings it back to simple: A fast inbox, an AI agent that actually uses your product context, and a clean knowledge base, all in one place. It integrates with Stripe, GitHub, and Linear so you have the right context when replying.
No setup maze. No annoying sales calls. No feature overload.
Just something that works, priced transparently at $29/month.
Antoine and Cyril
Founders
Support finally connects with your
team and product strategy
Track bug reports and feature requests
No more "Sorry for the late reply". Tickets reopen directly when you mention them on Linear or GitHub so you can close the loop with your customers.
Learn more →
Invite all of your team at no extra cost
$29 per active user only. Invite everyone (product, sales, founders) to collaborate. Only those who reply count as a seat.
Learn more →
Assign work to AI agents
Assign work to AI agents via Linear. Let AI handle front-line support while your team focuses on what matters most.
Learn more →"Fernand is the bedrock of my solo business. It's the reason I'm able to stay solo and move quick while growing my SaaS and providing a human touch to all my thousands of paying customers. For the first time I'm not managing a mess of mailboxes but greeted every morning with a clear path to resolution."
An AI that actually knows your product
Train it once on your docs, past replies, Q&As, and files. It powers everything across Fernand. The same knowledge, used everywhere.
Automated AI drafts
Rules trigger AI-written draft responses that match your tone and content.
Learn more →AI summaries
Conversations summarised automatically so your team gets context at a glance.
Learn more →Chat widget agent
The AI agent in your widget answers from your training data before involving a human.
Learn more →KB article generation
Write new help articles faster with AI suggestions built from what you've already trained.
Learn more →Bring in custom data from your API endpoint
Point Fernand at any HTTP endpoint and it pulls the data that matters most right into the conversation sidebar. Use Liquid templating to control exactly what gets displayed. No extra tooling needed.
See how it works →Automate the repetitive stuff
Trigger on message content, sender, channel, or time of day. Route, tag, close, assign, or fire a webhook. No coding required.
Rules documentation →One keystroke, many actions
Type /custom-commands to reply with a template, set a status, tag it, and assign it, all at once. You can even trigger webhooks from that!
Integrates with your entire stack
Native integrations with your payment providers and the tools your engineering and product team already uses. Connect anything else with n8n, Zapier, or Make, or use your API key directly.
Beautiful docs, built right in
A block editor for writing, a static site generator for delivery. Your help center lives on your domain, loads in milliseconds, and ranks on Google. No separate tool needed.
Notion-like block editor
Write and structure your docs with a clean block-based editor. No markdown knowledge required.
Statically generated
Your knowledge base is pre-rendered at build time. Millisecond load times and great SEO out of the box.
Custom domain
Serve your docs on your own domain. Fully white-labelled, no Fernand branding.
Custom JS & CSS
Inject your own scripts and styles to match your brand or add custom behaviour.
Light & dark mode
Built-in support for both appearances. Your readers get the mode that matches their system preference.
Unlimited articles & collections
No caps on content. Organise everything into collections at no extra cost.
"I used to feel overwhelmed handling support. I either ignored messages, or I got sucked into endless back-and-forth. With Fernand, I finally feel calm again. It stays out of the way when I need focus, but gives me super-specific context instantly when I want to help a customer properly."
Live chat and AI, embedded in your product
Drop one script tag and your customers get a fully branded support widget: live chat, your knowledge base, and an AI agent that answers instantly.
AI-powered, human-supported
An AI agent answers your customers instantly using your knowledge base. Only escalates to a human when it can't resolve the issue.
Live chat
When customers need a human, the conversation lands directly in your shared inbox, with full context already there.
Knowledge base, built in
Your help articles are surfaced directly inside the widget. Customers find answers without ever leaving your product.
Fully branded
Customise colors, copy, and layout to match your product. No Fernand branding unless you want it.
Authenticated users
Pass user identity securely so you always know who you're talking to. No "what's your email?" friction.
Works everywhere
React, plain HTML, Google Tag Manager, or Framer. One snippet, any stack.
Fernand is crafted to be incredibly calm.Helps increase focus and reduce procrastination.
We’ve designed Fernand by using techniques derived from cognitive bias modification approaches and gamification principles to give people a powerful tool to cope with procrastination and anxiety.
One thing at a time
One task at a time, so you never freeze wondering what to do next.
Psychological lever Hick's lawThe more choices, the more time you'll need to make a decision. With Fernand, we've made hundreds of opinionated design choices that go against many industry-standard practices. No more side panels, no more 5-column interface. One thing at a time helps you focus on the task at hand.
“Bonjour” welcome screen
Always know what your support queue looks like at a glance, instead of scanning through it manually.
Psychological lever Progressive disclosureWe've designed Fernand to speak to you like a human would. "How is support looking like now?": that's what our "Bonjour" screen aims to answer, by showing you an accurate picture of your inbox status, and a clear path to what's next.
Progress to inbox zero
We communicate your progress transparently, to give you a sense of completion and fulfilment.
Psychological leverThe closer users are to reaching a milestone the faster they work towards reaching it. By providing you a way to track your progress, we incentivize you to get "in the zone" and finish the task at hand.
Keyboard shortcuts for everything
Optimized for efficiency. Reply, add a note, close a request and much more.
Loads under 100ms
No spinners, no loading. Everything is synced between all your screens at all times. It's like magic.