Fernand now includes two new AI features that help you reply faster, stay consistent, and keep full control of your support experience.
AI training
You can now train Fernand’s AI with your own knowledge base, saved replies, and past conversations. Once trained, it powers Smart Replies, AI Drafts, and the new Chat Agent with responses that reflect your voice and your product.
You can add up to 10MB of content: upload TXT, PDF, or DOC files, paste Q&A, add custom URLs, or even auto-scrape your public site. You can also choose to sync your help articles or past replies.
→ Learn more about AI training
AI chat agent
You can now add an AI-powered assistant to your embedded chat support widget. It responds in real time based on your training data, helping customers get quick answers to common questions without waiting.
Unlike many AI systems that wall users off behind automated flows, Fernand’s Chat Agent is designed to assist, not replace. There is always a visible, one-click path to talk to a real human. We call this the escape hatch — and we believe it’s essential.
The goal is to reduce friction for simple, repetitive requests while keeping your team in control. Customers get faster answers. You stay available for what actually needs your attention. We didn’t build AI to cut support out of the loop. We built it to make great support easier to deliver.
→ Enable the AI chat agent
Both features are available starting today for all users at no extra cost.
No overage fees, no surprises.