After months of refinement, we’re delighted to release our Linear integration to all users today. You can activate it by visiting Settings hit G then S → Integrations → Linear.
This integration enables a tight feedback loop between customer and product teams using Fernand for customer support. Use it to create Linear issues from customer conversations, link conversations to existing Linear issues, surface key information between tools, and make it easier to get back to customers when bugs are fixed or feedback has been implemented.
We meticulously replicated much of the native functionality of Linear when creating an issue, so that you can control the same level of details without ever leaving Fernand. We currently support selecting a team, adding a state, priority, assignees, labels, and project details.
We’ve also worked on a guide to explain how to connect to Linear, and make the best out of the integration.