Fernand now supports switching between workspaces natively. You can now click on your avatar on the bottom left of your dashboard, then “Switch workspace” to be able to toggle sessions between the multiple products you support. If you have multiple side projects and wish to maintain a clear distinction between them, this feature comes in handy.
Additionally, we now have the ability to detect the language of each incoming message automatically. When a message’s primary language is recognized as non-English, we’ll show a “Translate” button in context. Going even further, this is compatible with our smart automation rules, and you can set routes like “If this message is in German, assign it to this specific German-speaking agent“. No more separate support-de@piedpiper.com.
We’ve also fixed several issues and optimized several flows.
- Corrected an issue with Amazon receipt emails not being rendered
- Fixed 20+ minor visual bugs and edge cases