We’re excited to announce the launch of Split Inboxes, a powerful new feature designed to streamline your customer support operations. With split inboxes, you can now customize your workflow to match your team’s unique needs. Imagine prioritizing your VIP customers with a dedicated fast-lane inbox, effortlessly managing department-specific communications through separate channels, or seamlessly routing multilingual inquiries to the right team members.
Think of split inboxes as smart folders that automatically sort your incoming messages, helping you prioritize and focus on what matters most.
- Increased efficiency
Process similar requests together, reducing mental load and context switching. - Better prioritization
Create splits for urgent issues, VIP customers, or specific product lines. - Team coordination
Assign splits to different team members based on expertise, language knowledge, or workload.
Use cases examples
- VIP Customer fast lane
Create a split for your highest-value customers or those on enterprise plans. This ensures their inquiries are always visible and prioritized, leading to faster response times and enhanced satisfaction for your most important accounts. This works with Stripe, Paddle and Lemon Squeezy data as long as you turn on our native integrations with your payment provider. - Department-specific inboxes
Set up separate splits for different email channels like sales@, hr@, and support@. This allows you to route inquiries directly to the appropriate teams. Team members can easily switch between these splits to manage their departmental communications efficiently. - Language-based routing
Automatically separate conversations based on the incoming language. For instance, create a split for all French language inquiries and assign it to your French-speaking team members. This ensures that customers receive support in their preferred language, improving communication accuracy and customer satisfaction.
Our split inbox feature is filter-based. You can mix and match from a selection of 10 filters. Read our guide to learn how to set up and manage your inbox splits.