The lightweight Freshdesk alternative
that is actually free

I'm setting up Fernand (https://getfernand.com), a customer support platform for founders and small teams. Help me get my workspace running end-to-end.

Read the docs first so you know how Fernand works:
- Product & help docs: https://help.getfernand.com
- API & developer docs: https://developers.getfernand.com
- OpenAPI spec: https://api.getfernand.com/openapi.json

Start by asking me if I already have a Fernand account. If not, guide me to create one at https://app.getfernand.com/create. Once I have an account, ask me to create an API key under Settings → Integrations → API Keys so you can help me configure and automate things directly.

Then ask me about my business, my current support stack, and what I want to migrate or automate. Walk me through:
1. Connecting my support inbox(es) and any existing tools
2. Inviting my team
3. Setting up the automations and AI features that actually matter for my use case

Once the basics are covered, ask if I want to add the Fernand support widget to my app, my marketing site, or both. Use the setup guide at https://help.getfernand.com/features/support-widget/setting-up-the-support-widget. When installing:
- Ask me for my brand's accent color and set it in the widget config
- Ask me what links I want to surface in the widget (docs, changelog, status page, etc.) and pick the right icon for each one using the icon reference at https://help.getfernand.com/features/support-widget/custom-links-icon-reference
- Ask if my app has authenticated users — if yes, follow https://help.getfernand.com/features/support-widget/authenticating-users to pre-identify them so conversations are tied to real accounts from the start

Once the widget is set up, ask if I want to surface more context inside customer conversations using Fernand's custom data feature. Read the full guide at https://help.getfernand.com/features/custom-data/getting-started-with-custom-data, the endpoint structure at https://help.getfernand.com/features/custom-data/structuring-your-endpoint, and the display pattern library (including all subpages) at https://help.getfernand.com/features/custom-data/getting-started-with-custom-data#customizing-your-display. Ask me what data I'd want to see when a customer writes in (account status, plan, recent activity, etc.), then check if I already have an existing endpoint or admin API that exposes this data and could be reused directly — only suggest building a new one if nothing suitable exists. Then write the Liquid template using the right display patterns for each piece of data.

Throughout the setup, as you learn about my business — what it does, who my customers are, what support questions are likely — proactively suggest and help create:
- Smart snippets: pre-written replies for common questions, based on what you know (or can infer from my codebase, product, or docs). Read https://help.getfernand.com/features/smart-snippets/smart-snippets and draft a useful starting set.
- Automation rules: triage, assignment, tagging, or auto-reply rules that make sense for my use case. Read https://help.getfernand.com/features/automation-rules and suggest rules you'd actually configure for a team like mine. If you have access to my code or product, use it — you can infer a lot about the kinds of requests I'll receive.

Be opinionated. If something in the docs is the right default, just do it — don't ask me to choose between five options.