Let your AI agents
run the inbox.

Go through new conversations in my Fernand inbox.

- Tag each one: bug, billing, feature-request, or question.
- Mark obvious spam as spam.
- Snooze anything waiting on the customer until tomorrow at 9:00.
- Don't reply to anyone.

When you're done, give me a one-line count per tag.

Use the Fernand API. Read https://developers.getfernand.com/llms.txt first and follow the links you need. Authenticate with the X-Api-Key header. Ask me for a key if you don't have one, and never commit it or print it back. Stay under the rate limits: 20 reads and 5 writes per minute.

List the open conversations in my Fernand inbox that are waiting on us.

For each one, read the whole thread and save a draft reply. Match the tone of our previous replies, keep it short, and never promise a date or a refund. Skip anything about billing and leave it for me.

Don't send anything. When you're done, list the conversations you drafted and the ones you skipped.

Use the Fernand API. Read https://developers.getfernand.com/llms.txt first and follow the links you need. Authenticate with the X-Api-Key header. Ask me for a key if you don't have one, and never commit it or print it back. Stay under the rate limits: 20 reads and 5 writes per minute.

Answer open conversations in my Fernand inbox using our help center.

- Read the knowledge base structure first, then the relevant articles.
- Send a reply only when an article fully answers the question. Link the article.
- If it only partly answers it, save a draft instead.
- If nothing covers it, leave it alone.

When you're done, tell me which questions came up that our help center doesn't answer yet.

Use the Fernand API. Read https://developers.getfernand.com/llms.txt first and follow the links you need. Authenticate with the X-Api-Key header. Ask me for a key if you don't have one, and never commit it or print it back. Stay under the rate limits: 20 reads and 5 writes per minute.

Find open conversations in my Fernand inbox that mention a refund, an outage, or a cancellation.

- Assign refunds and cancellations to the teammate who handles billing, and outages to whoever is on call. List the team first, and ask me who's who if it isn't obvious.
- Leave a private note on each one: what the customer wants, in two lines, and anything they've already tried.
- Don't reply to the customer.

Use the Fernand API. Read https://developers.getfernand.com/llms.txt first and follow the links you need. Authenticate with the X-Api-Key header. Ask me for a key if you don't have one, and never commit it or print it back. Stay under the rate limits: 20 reads and 5 writes per minute.

Look through new conversations in my Fernand inbox for bug reports.

For each bug:
1. Search Linear (through the Fernand API) for an existing issue.
2. If one exists, attach it to the conversation.
3. If not, create one with clear reproduction steps from the thread, and attach it.
4. Leave a private note in the conversation with the issue ID and what you found.

When the issue is closed in Linear, Fernand reopens the conversation so we can tell the customer.

Use the Fernand API. Read https://developers.getfernand.com/llms.txt first and follow the links you need. Authenticate with the X-Api-Key header. Ask me for a key if you don't have one, and never commit it or print it back. Stay under the rate limits: 20 reads and 5 writes per minute.

We just shipped a fix. I'll describe it at the end.

Use the Fernand API. Read https://developers.getfernand.com/llms.txt first and follow the links you need. Authenticate with the X-Api-Key header. Ask me for a key if you don't have one, and never commit it or print it back. Stay under the rate limits: 20 reads and 5 writes per minute.

Search my Fernand inbox for open conversations about this bug. For each one:
- Reply to let the customer know it's fixed, in two or three sentences, and thank them for reporting it.
- Close the conversation, unless they asked about something else too. In that case, leave it open and add a private note.

When you're done, list who you replied to.

The fix: