Does Fernand integrate with Slack?

Yes. Fernand has a native Slack Connect integration. Customer messages from the shared channels you choose land in the Fernand inbox.

Do customers need to leave Slack?

No. They keep talking in Slack. Fernand is the structure on your side: assignment, tags, AI, notes, and history.

Can I use AI on Slack conversations?

Yes. Smart replies and drafts work on Slack threads. Internal notes stay in Fernand and are not sent to the customer.

Can I route Slack messages with rules?

Yes. Rules apply to Slack conversations the same way they do for email and chat. You can route by channel, keyword, or sender.

Is Slack a replacement for email support?

No. Email, live chat, contact forms, and the API are still first-class channels in Fernand. Slack Connect is for the customers who already talk to you there.

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Customer channels

Slack customer support integration

Slack Connect is how a lot of B2B customers want to talk. It is a poor help desk. Fernand turns those channels into conversations you can assign, tag, and close, while customers keep talking in Slack.

Try for free RSlack Connect integration guide

Included in our $29/human/month transparent pricing

What this connects

The Slack customer support integration is for teams whose customers already have a shared Slack Connect channel with them. Those channels are great for the relationship and bad for ownership. Messages go unread, nobody is assigned, and the history is a thread you cannot triage.

Fernand syncs the Slack Connect channels you pick into the shared inbox. Each customer thread becomes a conversation, sitting next to email and live chat. Your team can claim it, reply with AI assistance, leave internal notes, and apply the same rules you use on every other channel.

Nothing changes for the customer. They keep writing in Slack. You get structure on your side.

What you can do in Fernand

Slack Connect channels in the inbox

Messages from the channels you monitor land in Fernand as proper conversations, alongside email and live chat.

Assignment, tags, and closing

Treat a Slack thread like any other conversation. Someone owns it. It can be tagged. It can be closed when the work is done.

AI replies on Slack threads

Smart replies and drafts work on Slack conversations too. The model uses the same training as the rest of Fernand.

Internal notes

Discuss the request with your team inside Fernand. The customer does not see the notes in Slack.

Rules and routing

Automations apply to Slack the same way they do for other channels. Route by channel, keyword, or sender so VIP channels do not sit in the same pile as everything else.

Customer context in the sidebar

Each conversation still has history, billing data if you have a payment integration, and any custom data you have connected.

Concrete use cases

A customer pings the shared channel at 6pm

It lands in Fernand, gets assigned, and does not disappear under a thread about a gif. The next person on support sees it in the morning with the rest of the queue.

You want Slack for customers and email for everyone else

Keep both. Fernand is already a shared inbox for email and live chat. Slack Connect is one more channel, not a separate product.

The account is on a paid plan and writes in Slack

If Stripe, Paddle, Polar, Dodo Payments, or Lemon Squeezy is connected, the billing context is still in the sidebar. The channel they chose does not hide who they are.

You need a private discussion before replying

Leave an internal note, @ a teammate, then reply in Slack from Fernand. The customer only sees the answer.

How it fits your support workflow

Customers stay in Slack

You do not ask them to file a ticket somewhere else. They write in the shared channel they already have.

Your team works in Fernand

The thread is a conversation in the shared inbox. Assignment, AI, rules, and history work the way they do for email.

The rest of the stack still applies

Need a Linear or GitHub issue from a Slack thread? File it from the same conversation. Need billing context? The payment integrations still show in the sidebar.

How to get started

Open Settings → Integrations and connect Slack.
Go to Settings → Channel → Slack and pick the Slack Connect channels you want to monitor.
New messages from those channels appear in the Fernand inbox as conversations.

Slack Connect integration guide →

Questions about our Slack integration

Straight answers, without the marketplace filler.

Does Fernand integrate with Slack?: Yes. Fernand has a native Slack Connect integration. Customer messages from the shared channels you choose land in the Fernand inbox.
Do customers need to leave Slack?: No. They keep talking in Slack. Fernand is the structure on your side: assignment, tags, AI, notes, and history.
Can I use AI on Slack conversations?: Yes. Smart replies and drafts work on Slack threads. Internal notes stay in Fernand and are not sent to the customer.
Can I route Slack messages with rules?: Yes. Rules apply to Slack conversations the same way they do for email and chat. You can route by channel, keyword, or sender.
Is Slack a replacement for email support?: No. Email, live chat, contact forms, and the API are still first-class channels in Fernand. Slack Connect is for the customers who already talk to you there.