If Dodo Payments is how you sell, Fernand should know who is paying. See plan, purchases, and status on the conversation, then route from those signals.
Included in our $29/human/month transparent pricing
The Dodo Payments customer support integration is for teams who monetize with Dodo and answer customers in Fernand. Dodo is the merchant of record for a lot of AI and SaaS products. That billing data belongs next to the thread, not in a second dashboard.
After you connect Dodo Payments, Fernand matches the person who wrote in to a Dodo customer. Plan, purchases, and status show up in the conversation list and the sidebar, so a failed charge or a plan question does not start with “can you forward the receipt?”
The same Dodo data feeds rules. You can tag paying users, assign a high-tier plan to a person, or send a slower auto-reply to everyone else, without opening Dodo for every conversation.
See whether someone is a Dodo customer, which plan they are on, and what they have purchased, from the conversation list and the sidebar.
Payment information populates on the listing as well as the detail view, so you can tell a paying customer from a window-shopper in the queue.
Conditions include Contact is a customer and Contact has paid plan, so Free, Pro, and a specific product can take different paths through the inbox.
When a Dodo condition matches, a rule can reply, tag, assign, change status, or send a webhook.
Connect Dodo Payments from Settings → Integrations. Once it is on, customer and subscription data stay attached to matched conversations.
The purchase is on the conversation. Your first reply can mention the actual plan or payment instead of asking them to log into Dodo and screenshot it.
A rule on Contact has paid plan tags the conversation or assigns it to you. Everyone else can wait in the default queue.
Purchase history is on the thread. The first reply can be about the product they have, not a guess from the email domain.
If they write in a Slack Connect channel, the Dodo context is still in the sidebar. The channel they chose does not hide who they are.
Settings → Integrations → Connect Dodo Payments. After you authorize, customer data starts appearing on matched conversations.
Plan and purchases sit in the shared inbox. You are not reconstructing the account from memory.
Dodo conditions feed Fernand rules the same way other payment integrations do. Paying users and specific products can take a different path through the inbox.
You can connect Dodo Payments during the 14-day trial. Disconnect from the Integrations page at any time.
Straight answers, without the marketplace filler.