The fast, calm Intercom alternative
with predictable pricing
Intercom is powerful, but small SaaS teams often do not need a customer service platform with sales calls, complex pricing, and a long setup. Fernand gives you the support essentials in one clean tool: shared inbox, live chat, AI agents, and a Notion-like knowledge base.
Trusted by hundreds of
modern founders like you
Purposely built for small teams
Not a watered-down enterprise tool. Every decision in Fernand is made with small, fast-moving teams in mind.
Simple pricing
$29 per human per month. Predictable, transparent, and built for small teams.
Built for SaaS support
Inbox, live chat, AI agents, customer context, and docs in one calm workspace.
Consolidate all your support channels
into one shared inbox
Everything consolidates into one shared inbox you can access from your desktop or mobile. Collaborate on customer inquiries with your team, no matter what channel they started with.
Add any email you'd like, like help@yourapp.com or sales@yourapp.com and handle customer inquiries from a shared inbox.
Learn more โLive chat widget
Embed a live chat in your product and respond to customers in real time, right from your inbox.
Learn more โKnowledge base
Publish a beautiful, SEO-friendly help center your customers can search through before reaching out.
Learn more โSlack
Receive and reply to Slack messages from your customers directly from Fernand without switching tools.
Learn more โ๐ DMs
Receive and reply to direct messages from your customers directly from Fernand without switching tools.
Learn more โContact forms
Add headless contact forms to your product or website and funnel all submissions into your shared inbox.
Learn more โHeadless API
Build a fully custom support experience inside your product using our API. Your UI, your flow, Fernand's inbox behind the scenes.
Learn more โWhy teams switch from Intercom
Intercom is powerful. But for small SaaS teams, that power turns into overhead. Per-resolution AI fees, features locked behind higher plans, and a setup that often starts with a sales call.
Fernand is intentionally scoped. Shared inbox, live chat, AI agents, and a knowledge base. Flat $29 per human. Start in minutes, no demo required.
Choose Intercom ifโฆ
You need a large customer service platform, advanced support operations, outbound campaigns, and a bigger support department.
Choose Fernand ifโฆ
You want modern SaaS support without sales calls, without complex pricing, and without turning support into a second product to manage.
"Fernand is the bedrock of my solo business. It's the reason I'm able to stay solo and move quick while growing my SaaS and providing a human touch to all my thousands of paying customers. For the first time I'm not managing a mess of mailboxes but greeted every morning with a clear path to resolution."
Bring in custom data from your API endpoint
Point Fernand at any HTTP endpoint and it pulls the data that matters most right into the conversation sidebar. Use Liquid templating to control exactly what gets displayed. No extra tooling needed.
See how it works โA support widget that actually looks like your product
Unlike Intercom, you control every detail: accent color, behavior (popup, modal, or drawer), position, and which features to show. Fully white-labelled.
Integrates with your entire stack
Native integrations with your payment providers and dev tools. Connect anything else with the API, or orchestrate with n8n, Zapier, or Make.
Fernand is crafted to be incredibly calm.Intercom wasn't designed this way. We are.
Every detail of Fernand is intentionally designed using proven principles from cognitive psychology and behavioral science to make support feel calmer.
One thing at a time
One task at a time, so you never freeze wondering what to do next.
"Bonjour" welcome screen
Always know what your support queue looks like at a glance, instead of scanning through it manually.
Progress to inbox zero
We communicate your progress transparently, to give you a sense of completion and fulfilment.
Keyboard shortcuts for everything
Optimized for efficiency. Reply, add a note, close a request and much more.
Loads under 100ms
No spinners, no loading. Everything is synced between all your screens at all times. It's like magic.
Intercom vs Fernand comparison
Built for founders, developers, PMs, and first customer ops hires who still touch support directly.
| Intercom | Fernand | |
|---|---|---|
| Best for | Larger support and customer service teams | Small SaaS teams of 2 to 15 people |
| Pricing | Can become hard to predict as you scale | $29 per human per month |
| Passive users | 20 on Advanced, 50 on Expert | Unlimited |
| Per-resolution fees | Yes, Fin AI charges per resolution | None. AI agents ride free |
| Inbox | Multiple team inboxes from Advanced plan only | Unlimited team inboxes on all plans |
| Round robin assignment | Advanced plan only ($85/seat/month) | Included on all plans |
| AI | Advanced AI customer service platform | AI agents trained on your product context |
| API actions | Requires setup and platform decisions | AI agents can connect through API for free |
| Knowledge base | Help center platform | Notion-like knowledge base |
| Custom data | Custom Data Attributes, manual setup, no live rendering | Point to any HTTP endpoint, rendered live in the sidebar |
| Widget customization | Standard Intercom branding | Color, behavior, position, fully white-labelled |
| Support channels | Email, live chat, and more | Email, live chat, Slack, X DMs, contact forms, API |
| Migration | Self-managed | Free, hands-on migration included |
| Product philosophy | Broad and powerful | Calm, focused, opinionated |
Frequently asked questions
Everything you need to know before switching from Intercom.
Yes. Fernand is a strong Intercom alternative for small SaaS teams that want shared inbox, live chat, AI agents, and a knowledge base without enterprise complexity.
No. Unlike Intercom, Fernand does not charge per resolution. AI agents ride free. Unlimited conversations and agent actions are included in the flat $29/human/month price.
No. Fernand is self-serve. You can start a 14-day trial without talking to anyone. That said, if you want to chat with a founder before signing up, you're always welcome to book a call no pressure at all.
$29 per human per month. AI agents ride free, no extra charge per resolution.
Unlimited conversations, history, emails and domains, live chat, AI agents, API access for AI actions, and a modern knowledge base.
Yes. Fernand integrates with Linear, GitHub, Slack, Lemon Squeezy, Paddle, and Polar.sh out of the box. It also offers webhooks, a full API, and a headless contact form you can embed anywhere.
We handle it for you, for free. Your past conversations, attachments, and knowledge base articles are imported into Fernand. We also set up 301 redirects from your old help center URLs so you keep your SEO rankings. Once the migration is done, we'll review everything with you to make sure you're properly set up before going live.
Intercom is the better choice if you run a large support operation with dedicated agents, need outbound messaging and product tours, require advanced reporting and SLA management, or rely on Salesforce and enterprise-grade integrations. Fernand is intentionally scoped. If you need a full customer service platform at scale, Intercom is built for that.