When someone writes in about a failed charge, you should not have to open Stripe to find out who they are. Fernand matches the conversation to the customer and puts the plan, status, and payment history next to the thread.
Included in our $29/human/month transparent pricing
The Stripe customer support integration is for teams who bill through Stripe and answer support in Fernand. It does one job well: it brings billing context into the inbox so you can reply with the facts in front of you.
Fernand connects to Stripe and tries to match the person who wrote in to a Stripe customer, usually by email. Once matched, subscription details and recent payments show up in the conversation list and the sidebar. Fernand AI can use that same billing context when it drafts a reply, so you spend less time copying plan names out of the Stripe dashboard.
If the customer writes from a different address than the one on the Stripe account, Fernand can still suggest related customers across your payment integrations. You can confirm the match, or link it yourself.
Conversations are matched to Stripe customers automatically when the email lines up. You see who they are without a separate search.
Plan, status, and renewal dates sit in the conversation. Fernand also pulls Stripe customer data when there is no active subscription, so past customers and failed checkouts are not invisible.
Invoices and recent transactions are available in context, which makes failed payments and “I was charged twice” threads much shorter.
Smart replies and drafts can include billing details when they are relevant. The AI is not guessing the plan. It is reading the same Stripe data you see.
People write from work emails, personal emails, and leftover accounts. Fernand suggests related Stripe, Paddle, and Lemon Squeezy customers so the history stays attached.
Use payment data to route, tag, or prioritize. A VIP split for paying customers works with Stripe as long as the integration is on.
The customer writes from help@theircompany.com. You already see the failed invoice and the current status in the sidebar, so the first reply can be specific instead of “let me check Stripe.”
Plan and renewal date are in the thread. Fernand AI can draft the answer from that context. You review and send.
Build a split inbox or a rule from Stripe data so paying customers stay visible. The rest of the queue can wait a little longer without you sorting it by hand.
Fernand suggests the related Stripe customer. You confirm the link once. The next conversation from either address still has the billing history.
Stripe data appears in the conversation list and the detail sidebar. You keep writing in Fernand. You open Stripe when you actually need to change something there.
The same billing signals can drive automation rules, smart snippets, and split inboxes. AI replies in the shared inbox and the AI agent can use the context too.
If you have more than one billing stack, related-customer matching works across Stripe, Paddle, and Lemon Squeezy.
You typically need admin permission to connect integrations. Once Stripe is connected, it is available for everyone in the workspace.
Straight answers, without the marketplace filler.