Stop writing the
same reply twice.
Fernand AI reads your inbox, drafts the reply, handles your widget, and stays out of the way. Trained once on your product. Works everywhere.
Your AI handles
customers first
The AI agent in your support widget answers from your training data, asks follow-up questions, and only hands off to a human when it genuinely can't resolve the issue.
- Answers instantly, 24/7, from your docs and Q&As
- Asks clarifying questions before giving up
- Escalates to your inbox with full context attached
Assign work to AI agents
Let AI handle front-line support while your team focuses on what matters most.
For everything that needs a human,
AI gets you there faster
Reads the thread, suggests the reply, summarises the context. You stay in control. AI just removes the friction.
Smart replies
Reads the full thread and suggests a complete reply before you start typing. One click to use.
Learn more →Automated AI drafts
Set a rule, the AI writes the draft. Lands in your inbox ready to review. Response time shrinks from hours to minutes.
Learn more →AI summaries
Long threads compressed into one paragraph. Know the full story in seconds, before you type a word.
Learn more →KB article generation
Spot a gap in your docs? The AI drafts an article from everything it already knows about your product.
Learn more →Train it once.
It powers everything.
One model, trained on your knowledge base, past replies, Q&A pairs, and custom files. Every AI feature (the widget agent, smart replies, auto-drafts) draws from the same source.
Knowledge base
Your help articles are the foundation. Write once, the AI learns it all.
Past replies
Turn your best email answers into training data. The AI learns your tone and content.
Q&A pairs
Teach it exactly how you want specific questions answered, word for word.
Custom files
PDFs, product specs, internal docs. Anything worth knowing, ingested and searchable.
Give your AI agents
a Fernand key
Our API is fully public. Your agent can read conversations, post replies, close threads, and look up customer history, all programmatically. Paste this into Claude, Cursor, or any coding agent to get started.
Full API reference at developer.getfernand.com
List open threads, fetch full context, post replies on behalf of your team.
Manage conversation state without touching the UI. Perfect for background workers.
Pull past conversations and metadata to give your agent the full picture.
Fire tags, labels, and workflows from your own code or agent pipeline.