Notes on support for small SaaS teams.
Honest reviews of the tools we compete with, guides for founders doing their own support, and what we learn building Fernand.
The 8 best help desks for SaaS teams in 2027
Eight help desks we keep seeing in small SaaS teams. Who they tend to fit, what they cost, and how each one bills for AI.
Antoine Minoux, Co-founderThe best free help desk for SaaS in 2027
Four free plans we see SaaS teams try. What each one includes, where the cap shows up, and which ones are still free next year.
What AI resolution actually costs
You see $29 a seat. Then the AI starts closing tickets, and you get a second bill. I ran the numbers for Fin, Help Scout, Zendesk, and Fernand.
How to set up customer support as a founder
Connect support@, write a few help articles, put a widget where people already are, train the AI, then give it a job every day, every week, and every month.
Shared inbox vs help desk: which one does a SaaS team need?
A shared inbox is email that two people can see. A help desk also knows the plan, the bug, and the last payment. Notes on when the inbox starts to feel thin.