The support inbox
founders actually want to use
Everything your team needs to handle support together, close the loop with customers, and stay sane doing it.
Support finally connects with your
team and product strategy
Track bug reports and feature requests
No more 'Sorry for the late reply'. Tickets reopen automatically when closed on Linear or GitHub, so you always close the loop with your customers.
Learn more →
Invite all of your team at no extra cost
$29 per active user only. Invite everyone (product, sales, founders) to collaborate. Only those who reply count as a seat.
Learn more →
Assign work to AI agents
Assign work to AI agents via Linear. Let AI handle support while your team focuses on what matters.
Learn more →An AI that actually knows your product
Train it once on your docs, past replies, Q&As, and files. It powers everything across Fernand. The same knowledge, used everywhere.
Automated AI drafts
Rules trigger AI-written draft responses that match your tone and content.
Learn more →AI summaries
Conversations summarised automatically so your team gets context at a glance.
Learn more →Chat widget agent
The AI agent in your widget answers from your training before involving a human.
Learn more →KB article generation
Write help articles faster with AI suggestions built from what you've trained.
Learn more →Bring in custom data from your API endpoint
Point Fernand at any HTTP endpoint and it pulls the data that matters most right into the conversation sidebar. Use Liquid templating to control exactly what gets displayed. No extra tooling needed.
See how it works →Automate the repetitive stuff
Trigger on message content, sender, channel, or time of day. Route, tag, close, assign, or fire a webhook. No coding required.
Rules documentation →One keystroke, many actions
Type /custom-commands to reply with a template, set a status, tag it, and assign it, all at once. You can even trigger webhooks from that!
Fernand is crafted to be incredibly calm.Helps increase focus and reduce procrastination.
We've designed Fernand by using techniques derived from cognitive bias modification approaches and gamification principles to give people a powerful tool to cope with procrastination and anxiety.
One thing at a time
One task at a time, so you never freeze wondering what to do next.
Psychological lever Hick's lawThe more choices, the more time you'll need to make a decision. With Fernand, we've made hundreds of opinionated design choices that go against many industry-standard practices. No more side panels, no more 5-column interface. One thing at a time helps you focus on the task at hand.
"Bonjour" welcome screen
Always know what your support queue looks like at a glance, instead of scanning through it manually.
Psychological lever Progressive disclosureWe've designed Fernand to speak to you like a human would. "How is support looking like now?": that's what our "Bonjour" screen aims to answer, by showing you an accurate picture of your inbox status, and a clear path to what's next.
Progress to inbox zero
We communicate your progress transparently, to give you a sense of completion and fulfilment.
Psychological leverThe closer users are to reaching a milestone the faster they work towards reaching it. By providing you a way to track your progress, we incentivize you to get "in the zone" and finish the task at hand.
Keyboard shortcuts for everything
Optimized for efficiency. Reply, add a note, close a request and much more.
Loads under 100ms
No spinners, no loading. Everything is synced between all your screens at all times. It's like magic.