Slack Connect is great for building relationships. It's terrible for support. Messages go unread, there's no way to assign ownership, no triage, and no history. Important requests get buried in threads and fall through the cracks.
Fernand now brings structure to your Slack Connect channels. Every message from a customer Slack channel lands in your shared inbox as a proper conversation, right alongside your emails and live chats. Your whole team sees it, can claim it, and can act on it.
Nothing changes for your customers. They keep talking to you on Slack. On your end, you get assignment, AI-assisted replies, rules, internal notes, and full conversation history, exactly as you would for any other channel.
- Slack Connect channels sync automatically to your Fernand inbox
- Conversations are assignable, taggable, and closeable like any other
- AI smart replies and drafts work on Slack threads too
- Internal notes let your team discuss without the customer seeing
- Rules and automations apply: route by channel, keyword, or sender
- Full context sidebar: customer data, conversation history, custom data
Connect your workspace from Settings → Integrations → Slack. Available on all plans.